Nick's Mountain House - FAQs - Scopes, Optics, Guns, Firearms, Taurus, Mossberg, Savage, Marlin and more

What types of payments and credit cards do you accept?
We accept credit cards: Visa, Discover, MasterCard and American Express. PayPal is also accepted.

Can I cancel my order?
Yes, as long as the item has not been shipped and the vendor can cancel in time. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was cancelled, accept delivery of the item and log a support ticket under returns with Nick's Mountain House on our website and we will reply with return instructions. Returns are subject to a restocking charge as determined by the vendor. Sorry but return requests made after 10 days cannot be accepted as our suppliers do not allow a late returns grace period.

I cancelled my order but I haven't received a credit yet. How long do credits take?
Nick's Mountain House submits all requests for credits within 24 hours of receipt but it may take 7-10 business days for you to receive your credit slip by mail. Credits should be reflected your next credit card statement or the following one, depending on where you are in your billing cycle.

Can I return an item that is damaged, defective, or I just don't want?

All purchases are subject to developer and distributor return policies. Scopes that have been mounted on firearms we consider to be in USED Condition and will not be accepted for return. We are unable to process returns on ammunition due to liability and safety issues. We apologize in advance for any inconvenience this may cause. Items may be returned only in the original packing, and all documentation must be included. Based on the manufacturer's and our supplying warehouse's policies, some defective products must be sent back to the manufacturer for repair or replacement.

Unwanted Items

Sorry but return requests made after 10 days cannot be accepted as our suppliers do not allow a late returns grace period. On most new equipment (unless otherwise noted), items may be returned for a full refund (minus freight charges and 15% restocking fee) within 10 days of date of delivery, provided the items are returned to us freight pre-paid and have received an authorization to be returned. Scopes that have been mounted on firearms we consider to be in USED Condition and will not be accepted for return.

Defective Items

If you receive a defective Item from us, contact us by e-mail or on our live help system within 10 days of date of delivery and include your invoice number. We will issue a UPS call tag to pick up the defective item and send you a new one. Items may be returned only in the original packing, and all documentation must be included. Based on the manufacturer's and our supplying warehouse's policies, some defective products must be sent back to the manufacturer for repair or replacement.

Items Damaged in Shipping

If your shipment appears to be damaged upon arrival do not accept the shipment. If after you open your shipment you find that you have received damaged or defective merchandise, please e-mail us within 5 days of receipt of package for a Return Authorization Number.

What happens if the item I ordered is not available?
Nick's Mountain House' vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances beyond our immediate control. In the unlikely event there is a change or delay in filling your order, an Nick's Mountain House Customer Care Consultant will notify you via phone, U.S. mail or e-mail. We also have a sophisticated back order system online that let's you know if a product is available or not. You have the option to add back-ordered items to your account and have your account notify you via email when they are available to purchase and ship again.

Nick's Mountain House reserves the right to cancel your order for a full refund at any time.

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 2-5 workdays. Stipulate 3 Day Select, 2nd Day Air or Next Day Air on accelerated delivery shipments. Additional shipping charges will apply due to higher rates on accelerated delivery shipments.

Can I have an order shipped to my P.O. Box?
No. Merchandise is primarily shipped via UPS and UPS requires a valid street address. We have also decided that by not offering PO shipping we greatly reduce the chance of fraudulent orders and can continue to keep costs low. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Nick's Mountain House cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address?
Yes! (As long as it is not a firearm.) When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?
Shipping charges vary according to product weight and destination. We use the most sophisticated programming language to deliver real time shipping quotes during checkout based on your product weight and dimensions, direct from the shipping carriers. Nick's Mountain House reserves the right to a modest handling fee which may be added at Nick's Mountain House' option and displayed as part of your shipping total.

Because Nick's Mountain House does not inventory many of the items sold, your order may be shipped directly from one of our authorized vendors from the warehouse closest to the shipping address. The individual vendor ultimately determines the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

Most products are shipped via UPS because they offer package insurance and excellent tracking software. However, the method of shipment is always determined by the shipping vendor. In some cases, vendors have special arrangements with other package services such as Federal Express, Airborne etc.

Are your items new & with warranty?

We sell only new, factory-sealed items.All warranties, stated or implied, are held with the product manufacturer and they vary from item to item. Consult the documentation that came with your purchase for details.

How do I track my orders?

If you place an order online and your credit card information is processed, you will receive your UPS Tracking Number via e-mail and it will be available for you in your account area.Late day or weekend may take a little longer, but we send out tracking numbers for every order that ships.

Can I make a purchase using a PO, COD delivery or on credit?

We do not accept Purchase Orders, offer COD terms or credit lines.

What is the explanation of the FFL and why is it important?

The National Licensing Center (NLC) is responsible for determining eligibility and acting upon applications for Federal firearms licenses, Federal explosives licenses, and Federal explosives users permits. Inspections of applicants are coordinated with regulatory field offices. Such applications are required to be filed by all persons who intend to engage in the business of manufacturing, importing, or dealing in firearms, and persons who intend to engage in the business of importing, manufacturing or dealing in explosive materials. Firearms licenses are also issued to persons who wish to be collectors of curio and relic firearms. Finally, the NLC issues permits to persons who intend to acquire or transport explosive materials in interstate or foreign commerce.

The NLC is the official repository of firearms and explosives inspection reports. NLC personnel maintain the Federal firearms license database and the Federal explosives license and permittee database and frequently provide certifications to ATF special agents concerning an investigation subject's licensed status.

Does the law regulate who can be in the business?

Yes. The Gun Control Act (GCA), administered by the Bureau of Alcohol, Tobacco and Firearms (ATF) of the Department of the Treasury, contains Federal licensing standards for various firearms businesses (manufacturers, importers, and dealers).

[18 U.S.C. 923(d), 27 CFR 178.47]

Who can get a license?

ATF will approve the application if the applicant:

Is 21 years or more of age;
Is not prohibited from shipping, transporting, receiving or possessing firearms or ammunition;
Has not willfully violated the GCA or its regulations;
Has not willfully failed to disclose material information or willfully made false statements concerning material facts in connection with his application;
Has premises for conducting business or collecting; and,
The applicant certifies that--

(1) the business to be conducted under the license is not prohibited by State or local law in the place where the licensed premise is located;

(2) within 30 days after the application is approved the business will comply with the requirements of State and local law applicable to the conduct of the business;

(3) the business will not be conducted under the license until the requirements of State and local law applicable to the business have been met; and,

(4) the applicant has sent or delivered a form to the chief law enforcement officer where the premises are located notifying the officer that the applicant intends to apply for a license.

(5) secure gun storage or safety devices will be available at any place in which firearms are sold under the license to persons who are not licensees ("secure gun storage or safety defined in 18 U.S.C. 921 (a) (34) ) .

The requirement to certify to the availability of gun storage or safety devices was enacted on October 22, 1998, by Public Law 105-277. The requirement is codified in section 923 (d (1) (G) of the GCA and became effective 180 days after the date of enactment.

[18 U.S.C. 923 (d) (1) , 27 CFR 178.47 (b)]

Does the Federal Government issue a license or permit to carry a concealed weapon?

No. Neither ATF nor any other Federal agency issues such a permit or license. Carrying permits may be issued by a State or local government.

Do antique firearms come within the purview of the GCA?

No. "Antique firearms" are defined in the following:

TITLE 18 U.S.C. CHAPTER 44 SECTION 921(a) (16)

(16) The term "antique firearm" means-

(A) any firearm (including any firearm with a matchlock, flintlock, percussion cap, Or similar type of ignition system) manufactured in or before 1898; or
(B) any replica of any firearm described in subparagraph (A) if such replica- -

(i) is not designed or redesigned for using rimfire or conventional centerfire fixed ammunition, or

(ii) uses rimfire or conventional centerfire fixed ammunition which is no longer manufactured in the United States and which is not readily available in the ordinary channels of commercial trade; or

C) any muzzle loading rifle muzzle loading shotgun, or muzzle loading pistol, which is designed to use black powder, or a black powder substitute, and which cannot use fixed ammunition. For purposes of this subparagraph, the term 'antique firearm" shall not include any weapon which incorporates a firearm frame or receiver, any firearm which is converted into a muzzle loading weapon, or any muzzle loading weapon which can be readily converted to fire fixed ammunition by replacing the barrel, bolt, breech-block, or any combination thereof.

27 CFR 178.11

Antique firearm. (a) Any firearm (including any firearm with a matchlock, flintlock, percussion cap, or similar type of ignition system) manufactured in or before 1898; and (b) any replica of any firearm described in paragraph (a) of this definition if such replica (1) is not designated or redesignated for using rinifire or conventional centerfire fixed ammunition, or (2) uses rinifire or conventional centerfire fixed ammunition which is no longer manufactured in the United States and which is not readily available in the ordinary channels of commercial trade.

Are black powder dealers required to be licensed as ammo dealers under the GCA?

No. However, black powder dealers are subject to the provisions of 27 CFR Part 55, Commerce in Explosives, which requires that a dealer in any quantity of black powder must have a license as a dealer in low explosives.

[18 U.S.C. 842]

May a nonlicensee transport firearms interstate for sporting or other lawful purposes?

Yes, provided the weapon is unloaded and in a locked trunk or, in a vehicle lacking a trunk, in a locked container other than the glove compartment or console. Also, the carrying and transportation must be lawful in the place of origin and destination.

[18 U.S.C. 926A, 27 CFR 178.38]

Is it safe & legal to purchase guns or ammunition online?

There are many legitimate gun dealers who advertise and initiate gun sales online. Yes, it's perfectly legal and most operate within the guidelines set forth by local, state and federal laws. We can complete your firearms transfer through our vast network of FFL retailers in your local area.

Do you issue gun, ammunition or explosives permits or any type of hunting licenses?

No we do not. Neither ATF nor any other Federal agency issues such a permit or license. Carrying permits and/or hunting permits may be issued by a State or local government.

How are you able to offer such low prices?

At Nick's Mountain House we set ourselves apart from traditional retail stores by our extremely low overhead. Walk into a typical retail store and you see overhead everywhere; elaborate display cases, inventory with high carrying costs, expensive insurance, security and employees with salaries and benefits. The list goes on........Who do you think is paying for those expenses?

Traditional retail overhead expenses can be expensive and these are extra expenses that consumers ultimately have to pay. The question is do you really want to pay 100% to 200% above the wholesale price for the privilege of shopping in a retail store? We keep overhead expenses extremely low and pass the savings on to you. Our prices are a fraction of discounted retail sales prices and we carry more inventory than most traditional stores.

Can I pick up my purchase to avoid shipping & handling?

We do not allow for local pick up. Because Nick's Mountain House does not inventory many of the items sold, your order may be shipped directly from one of our authorized vendors from the warehouse closest to the shipping address. We are not able to reduce shipping charges for any reason.

Can you special order an item for me?

Yes, if you do not find an item that you are looking for, contact our sales department and we will be happy to try and locate the item for you.

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